Product excellence with the spirit of innovation
RESEARCH AND DEVELOPMENT OF NEW PRODUCTS TO SATISFY THE NEEDS OF BOTH MARKET AND CUSTOMERS
In terms of innovation, Comet spa's mission is to understand the needs of the market and its customers.
In order to stay ahead of the evolutions in demand and supply the possible solutions as quickly as possible, Comet spa constantly monitors market expectations.
COMET CUSTOMER SATISFACTION, TO CHECK THAT PRODUCTS AND SERVICES COME UP TO EXPECTATIONS.
In line with the concept of the "extended product", the development of new solutions is based on the accurate identification of the reference target, designing products not merely for their own sake and for one's own business, but as the central nucleus of many services that customers can, and must, benefit from.
To assess how far Comet's products and services come up to market expectations, a customer satisfaction rating system has been developed, in order to highlight any areas for improvement.
ABOUT 55% OF COMET S.p.A.'S INVESTMENTS GOES INTO RESEARCH AND DEVELOPMENT AND THE CONSTANT IMPROVEMENT OF NEW PRODUCTS.
Comet Spa puts 52% of its investments into Research & Development with particular emphasis on "Total Excellence", understood not merely as product excellence but also as service excellence and continuous staff training.
A real innovation policy, clearly recognised by the market.
For Comet spa, this offers great satisfaction, but also the stimulation to work towards the launch of several new products every year.